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CAPM Practice: Demonstrate an understanding of common problem-solving tools and techniques
A project team wants to understand all possible solutions to a customer complaint before selecting one. They use a structured technique where ideas are generated without criticism, then evaluated. What two-phase process are they following?
Key Concept
This question covers Demonstrate an understanding of common problem-solving tools and techniques under Demonstrate an understanding of common problem-solving tools and techniques (Project Management Fundamentals and Core Concepts).
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