CAPMHard
CAPM Practice: Demonstrate an understanding of project roles and responsibilities
Katya Haddad is managing a construction project at Lodestar Engineering. A key stakeholder expresses frustration about not being informed of recent changes. Katya recognizes the stakeholder is upset, acknowledges their concern, and commits to improving communication. She then updates the communications management plan. Which aspect of emotional intelligence is Katya primarily demonstrating?
Key Concept
This question covers Demonstrate an understanding of project roles and responsibilities under Demonstrate an understanding of project roles and responsibilities (Project Management Fundamentals and Core Concepts).
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