CAPMHard
CAPM Practice: Determine how to follow and execute planned strategies or frameworks
Elsa Fairbanks is leading a project at Sequoia Partners with an approved benefits realization plan that identifies customer satisfaction improvement as a key benefit. Six months after project closure, the operations team reports that customer satisfaction has not improved. What is the MOST likely reason the expected benefit was not realized?
Key Concept
This question covers Determine how to follow and execute planned strategies or frameworks under Determine how to follow and execute planned strategies or frameworks (Project Management Fundamentals and Core Concepts).
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