PMP Practice: Establish Governance Structure and Policies

Clover Mensah-O'Sullivan is managing a three-year infrastructure modernization project for Accidental Genius Inc, a nationwide shipping company. During the project kickoff meeting, the CFO emphasizes reducing operational costs by 20%, the COO wants zero service disruptions during implementation, and the Head of IT insists on achieving 99.9% system uptime. The sponsor asks Dante to finalize the project governance framework within two weeks. Dante realizes these stakeholder priorities create tension — aggressive cost reduction may require service windows, and maximizing uptime typically increases costs. The project charter approved by the steering committee contains only a high-level objective: 'Modernize IT infrastructure to support business growth.' What should Dante do to establish appropriate project governance?