PMP Practice: Support and recognize team member growth and development

Blaze Traoré-Mitchell manages a pharmaceutical manufacturing facility upgrade project for Churro Lightning Co. During the mid-project performance review cycle, she discovers that Cosmo Reyes-Nakashima, a senior quality assurance engineer, has completed 85% of his planned deliverables but missed two critical validation milestones. The project charter defines success criteria including regulatory compliance timelines. When Lila reviews Kenji's performance data, she finds he has been pulled into unplanned support requests by the VP of Operations, who is a key sponsor and has explicitly told Kenji these requests are 'top priority for the business.' The VP is not attending steering committee meetings and appears unaware of the impact on project timelines. Kenji's performance metrics show strong quality of work but declining schedule adherence. The next regulatory submission window closes in six weeks. What should Lila do?