Manage Stakeholder Engagement
Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.
Explanation
This Executing process is where the project manager puts the stakeholder engagement plan into action. It involves building relationships, managing expectations, negotiating with and influencing stakeholders, and resolving stakeholder-related issues. The process draws on interpersonal and team skills such as conflict management, cultural awareness, negotiation, observation, and political awareness.
Key inputs include the project management plan (especially the stakeholder engagement plan and communications management plan), project documents (issue log, lessons learned register, stakeholder register), enterprise environmental factors, and organizational process assets. The project manager actively engages stakeholders through planned communication activities and ad hoc interactions.
Outputs include change requests, updates to the project management plan, and updates to project documents such as the issue log, lessons learned register, and stakeholder register. Effective management of stakeholder engagement increases the probability of project success by ensuring stakeholder concerns are addressed proactively.
Key Points
- •Belongs to the Executing Process Group
- •Focuses on building trust and resolving issues with stakeholders
- •Uses interpersonal skills including negotiation, conflict management, and political awareness
- •Can generate change requests when stakeholder needs require project adjustments
Exam Tip
If an exam question describes active interaction with stakeholders to resolve concerns or build support, the answer is likely Manage Stakeholder Engagement, not Monitor Stakeholder Engagement.
Frequently Asked Questions
Related Topics
Monitor Stakeholder Engagement
Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.
Stakeholder Engagement Plan
The stakeholder engagement plan is a component of the project management plan that identifies the strategies and actions required to promote productive involvement of stakeholders in project decisions and execution.
Stakeholder Expectations Management
Stakeholder expectations management is the ongoing effort to understand, document, communicate about, and align stakeholder expectations with what the project can realistically deliver.
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